Shipping & Returns

Terms & Conditions

1. Shipping

Packages are generally dispatched within 5 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees, as well as postage costs, freight charges, and taxes already.

Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

2. Returns

Venna offers a refund (excluding customs duties and a 15% restocking fee) if the customer requests a return within 7 days of receipt of an item and returns it to VENNA in original condition with all tags in place within 14 days via any trackable courier service.

The customer shall bear this return shipping fee.

The refund will only be processed when VENNA receives the item in satisfactory condition with the stipulated period.

For returns enquiries, please contact [email protected]

3. Miscellaneous

This site is controlled and operated by VENNA. VENNA reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.

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